Complaints Policy.

Ubuntu Pillar Support Services welcomes feedback and treats every complaint seriously, confidentially and without retribution.

How to make a complaint

Speak with Paul directly on 0481 251 502 or email paul@ubuntupillar.com.au. Complaints can be made by participants, families, support coordinators or any other party.

How we respond

We acknowledge complaints within 2 business days and aim to resolve them within 21 days. You will be kept informed throughout the process.

External options

If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via ndiscommission.gov.au.